CUSTOMER SURVEY

 

 

Since 2003, the NSI have required all approved Companies to monitor their customers satisfaction for the work provided.Since that date we have written to all our customers following an installation and asked to evaluate the Company performance with regard to:

 

Initial enquiry

Survey

specification

Response

Installation

Workmanship

Handover

 

 

The replies collated over the past 5 years revealed the following rating scores:

 

Excellent 72%

Good 24%

Average 4%

Poor 0%

 

An incredibly high achievement!

 

Letters of Compliment

 

  “Thank you once again for all your excellent prompt and efficient service. What would we do without you!”

 

 

“I would like to thank you for taking over our alarm system, and for the pleasant and efficient way you did the service, in all its thoroughness. As a new customer, you certainly built in confidence to us, with your kind attention”.

 

 

“Thank you for your very prompt reply to our little emergency, you really are an excellent firm”.

 

 

“May I take this opportunity to say how pleased we were with the way your staff carried out our new security installation today. It was a pleasure dealing with such politeness and efficiency”.

 

 

“I am writing to express our thanks to the engineers involved. They were at all times most courteous and mindful of our working environment, and carried out their task efficiently and with good humour”.

 

 

“We wish to express our thanks for the manner in which the installation of our alarm system was carried out from start to finish. All of your staff involved were efficient and courteous throughout and we would have no hesitation in recommending your Company to other people”.

 

 

“We are entirely satisfied with our new alarm system and the installation could not have been less trouble (to us!). Your two lads were excellent and evidence thus far suggests that, technically, the system is performing exactly as planned. Their work could not have been more neater or cleaner and they were a pleasure to have around”.

 

 

“We would like to take the opportunity to thank your service teams and employees who we have dealt with over what is now a number of years. We have found them all professional, respectful, efficient and discreet - please thank them for us”.

 

 

 

Call in to see our customer comments and referrals book. It’s over two inches thick with glowing praise from satisfied customers.